Our Engineers are dispatched
from 6 regional centres, and arrive within 4 hours of your call.
We don't just turn up quickly, our team of specialist engineers carry
extensive car
kits which means that we have an industry leading first time fix rate of
94%.
| What is included: |
How you will benefit: |
| *All call-outs |
>No hidden costs |
| *All labour |
>No time related additional costs |
| *All spare parts |
>Only genuine parts are fitted to maintain reliability |
| *All preventative maintenance |
>Regular servicing reduces downtime |
| Target response time 4 hours |
>Quick response means no backlog of work |
| *Qualified technicians |
>Experienced technicians reduce downtime |
| *First time fix ratio 98% |
>Low recall rates maximise up-time |
| *Local technicians |
>Maintains response time, keeps continuity |
| *Customer training programme |
>For the life of the equipment we will offer you
a full training programme to maintain efficiency
and save you time |
| *ISO 9002 service guaranteed |
>Quality control gives you peace of mind |
| *Dedicated parts stock in car |
>98% of the time we can fix on first visit reducing downtime |
| *National spares distribution |
>Minimising technician request time, reducing fix time,
shortening delays |
| *Computerised work control |
>Call-tracking saves time |
| *First contact fault finding |
>Can eliminate basic calls, saving time |
| *Technician incentive scheme |
>Maximum performance between calls, pays bonuses to
technicians encouraging quality workmanship,
maximising up-time |
